ENSTOR Professional Services
Industry leadership through excellence

ENSTOR's professional services group operates on the basis of showing industry leadership by delivering high quality solutions to customers, regardless of the size of the solution.

To ensure the best quality solution is always designed, there are 6 rules followed:

• Design using industry best practices.
• Fit the solution to the customer, not the customer to the solution.
• Design without compromising on quality protection.
• Help customers plan for the worst, then help them avoid it.
• Design solutions that will grow with the business.
• Never design bleeding edge.

Once the solution has been designed, and is ready to be implemented, there are 6 rules followed to ensure a smooth and successful delivery process:

• Focus on quality.
• Lead consultant is always a domain expert.
• Focus on successful integration, not delivery of goods.
• Systems are as simple as possible, but no simpler.
• Continuous staff mentoring process ensures the best result at all times.
• Document what the customer needs to know on a per-solution basis.

This means that:

• Consultants rather than engineers deliver solutions:
  • A consultant listens to your stated requirements, takes the time to understand your business needs, and resolves underlying issues rather than simply answering questions.
• "Not our problem" is what we deal with:
  • We own a problem from start to finish, regardless of what the root cause is.
  • Outsourcing firms focus on giving minimum service at maximum cost. ENSTOR consultants focus on solving known problems, identifying new problems and recommending solutions.
  • The primary focus at all times remains customer business protection.

Whether providing professional services for direct customers or service partners, ENSTOR's staff maintain a level of professionalism which is second to none in the industry.